FREE DELIVERY on all orders $75+

FAQ

Answers to our most common questions

FAQ

Below is a list of our most common FAQ

If there is something else you would like to know, send us a message on Facebook or Instagram and we will get back to you asap.

GENERAL QUESTIONS

Do you have an ingredients list?

Yes, please download this OMG Fudge Ingredients and Warnings. PDF.

Are your products gluten free?

Yes, the available options have GF in the description.

Are there artificial colours and/or sweeteners in these products?

No, not unless otherwise stated in the OMG Fudge Ingredients and Warnings. PDF.

Do your products contain potential allergens?

Nuts: Some of our products contain nuts. Although we strive to keep these products separate to our other stock and manufacture them at different times, we can not guarantee that all products will be free of trace amounts of nuts.

Do your products contain dairy?

Yes, all of our products at this time contain dairy.

Are any of your products sugar free?

Unfortunately as sugar is one of the main ingredients in fudge, we do not offer any sugar free products at this time.

How should I store my fudge?

We recommend if you’re not going to consume your fudge within a few days that it is kept in the fridge during the summer months.

How long does the fudge last?

When refrigerated, the fudge will maintain maximum freshness for three months.

DELIVERY QUESTIONS

Do you offer local pick up?

Yes, available to Gladstone & Surrounding residents only. Time and Date will need to be arranged with us through a Facebook or Instagram message.

Do you offer local delivery?

Yes we do, the cost is $5 at checkout. Available to Gladstone Residents only. We deliver our fudge locally every Tuesday. The cutoff for ordering is midday Monday. If fudge is ordered after midday on a Monday, it will be delivered Tuesday of the following week. Your delivery can be placed in your mailbox, at your door or left in a safe space of your choosing.

Do you ship Australia wide?

Yes. Our shipping rates are calculated at a flat rate so that you can enjoy our fudge no matter where you are in Australia.
All orders are sent by express delivery, so you can have your yummy fudge ASAP :-)

How much is delivery?

Express Delivery for 1-10 packets of fudge $15 to anywhere in Australia. AusPost Express with tracking.
Express Delivery for 11-20 packets of fudge $22 to anywhere in Australia. AusPost Express with tracking.
Express Delivery for 11-20 packets of fudge $30 to anywhere in Australia. AusPost Express with tracking.
Delivery will need to be assessed for any orders over 5kg as we can not offer a set price at this time.
We do not accept any responsibility for lost or damaged parcels after your order has been shipped. You will receive tracking info from us to show that your order has been posted and will be able to use that information to follow up with Australia Post if necessary.

What is the turnaround time?

We strive to always have all our fudges and confectionery in stock and available for purchase. However, due to the nature of the product and its shelf life, there may be a turnaround time of 2-3 days before we can ship your product as it will sometimes need to be manufactured.

Can I track my parcel?

Yes. Once your order is shipped, you will receive a notification with a tracking number.

My order never arrived, what should I do?

We do not accept any responsibility for lost or damaged parcels after your order has been shipped. You will receive tracking info from us to show that your order has been posted and will be able to use that information to follow up with Australia Post if necessary.

Do you ship internationally?

At the moment we do not offer shipping outside of Australia. If there is interest in our products outside of Australia we may look at introducing international shipping in the future.